A review of the back-billing process employed by the Guyana Power and Light Inc (GPL) to recover its losses is outdated and overcharged customers, the Public Utilities Commission (PUC) has stated.
According to a release from the PUC, an internal forensic audit of complaints it received against GPL was conducted with a concentration on the segment of consumers by whom it was alleged electricity theft was perpetuated. The study revealed that the appliance audit list which was utilised for over 15 years to back-bill consumers’ accounts required urgent revision.
