GWI hires private contractor to deliver bills

-intensifying disconnection campaign

The Guyana Water Incorporated (GWI) has hired a private contractor to deliver service bills to customers as it is intensifying its campaign to remove water service for non-payment.

In a press release, GWI Customer Services Manager Jeanette Thomas said the new initiative was implemented under the current Customer Services Improvement Programme which aims to correct the challenges posed by late bill delivery and to encourage customers to make prompt payments.

“Bill payment must be a priority for our customers,” Thomas said, adding that the contractors were hired to reduce the incidence of bills being lost in the post as it had been experiencing with bills delivered to customers via the Guyana Post Office Corporation.

In 2013 the company launched bill payment reminders via text messages and its managers and team leaders are in the field meeting with customers to learn about their challenges in making timely payments, it said in the press release. To this end, GWI intensified promoting its Wallet-Friendly Payment Plan which allows customers to pay their debts in small, flexible payments.

In addition, GWI account holders currently receive quarterly service bills and the company has …..To continue reading, login or subscribe now.



Join the Conversation

After you comment, click Post. If you're not already logged in you will be asked to log in or register.

The Comments section is intended to provide a forum for reasoned and reasonable debate on the newspaper's content and is an extension of the newspaper and what it has become well known for over its history: accuracy, balance and fairness. We reserve the right to edit/delete comments which contain attacks on other users, slander, coarse language and profanity, and gratuitous and incendiary references to race and ethnicity. We moderate ALL comments, so your comment will not be published until it has been reviewed by a moderator.