CAL can do better

Dear Editor,

On BW 527 from New York to Guyana on August 16 there were no blankets on board the flight which departed after an hour‘s delay. Further, the check-in line was very long and it took an hour. On board the flight, the food was horrible. The coffee creamer was a hard lump of some solidified white substance. And on a flight five hours and more, they fed the people an unappetising 5-inch turkey sandwich. This is the same food they serve on the New York-Kingston leg as well. The cheese on the sandwich was inedible. I am not asking CAL for free food because I would rather eat healthy, and if that means buying food on board an airline, I have no problem. CAL should sell food. It has become a poor airline that is losing millions of dollars.

CAL can’t claim that everything on board is “free.”  Free what? Poor food? Free blankets, when none exist? Free two-piece check-in luggage at 66 pounds each? No, their employees are not aware of this and they demand that you pay for an extra suitcase and extra weight because the suitcases are over 50 pounds.  What a fiasco when CAL advertised these extra perks to convince the public to fly on their non-stop flights three times a week from JFK to Guyana. I had to show them the advertisement and yet they continue to argue.

To my great surprise, there were no Caribbean nationals among the cabin crew. They were all Americans.

These are some of the many reasons why I always look forward to fly SLM-Surinam Airways; they have the best inflight services in the Caribbean above Delta, American, Continental and all the rest of the Caribbean and North American carriers. I had an extra 3 kilos flying from Suriname to Guyana and SLM did not fuss about it, but with a smile the agent said, “I will help you this time, but be aware you have overweight.” SLM is the best in our region.  And before we flew to Guyana refreshments were served at the Johan Pengel Airport, Suriname.

The B767-300 that CAL uses on the non-stop JFK- Guyana leg has very little storage for carry-on bags. The overhead storage is extremely small and should have been considered in the selection of an aircraft to serve Guyanese. This led to more delays since many passengers could not find luggage space in the cabin, and their hand pieces had to be removed from the cabin and sent to the check-in luggage.

Also, the toilets on board flight 527 were not as clean as they should have been. The hand soap in the pump was broken and there were no air fresheners in the toilets.

They have only one little office in Guyana and that’s in Georgetown. Unfortunately, no one answers the phone. Strange, one can call all day and no one picks up the phone. Thus, one must visit their office in person where only two agents and two windows are open to service the public. Hence, the wait is long. However, I must say that the Guyanese working there are doing their best with such a small staff to serve the public.

CAL can do much better, but they take Guyanese passengers for granted. I can assure  CAL that the skies of Suriname and Guyana are quickly changing, and in the near future they will face stiffer competition. Thus, instead of expanding to London, CAL should focus on selling a good product to consumers.  SLM and EZjet are going to expand into Guyana by adding more destinations. However, I don’t know much about EZjet and will have to wait and see how that company evolves. And soon Fly Jamaica will offer flights from New York and Toronto to Guyana. Moreover, with the economic rise of Suriname, SLM will soar the skies of Northern Brazil, North America and the Caribbean. They are already bringing passengers from India and China to Guyana and Suriname. I saw some on board my SLM flight to Georgetown.

Yours faithfully,
Raymond Chickrie

Editor’s note
We are sending a copy of this letter to Caribbean Airlines Limited for any comment they might wish to make.

Comments  

Government should rescind the pernicious education tax

Dear Editor, The saga of the VAT on private education has not gone away and will not go away until this government sees the light of day and the unfairness of this imposition of a tax on learning. 

Current marijuana law attempts to prevent low harm to society at very high cost

Dear Editor, The current legal regime, as contained in the Narcotic Drugs and Psychotropic Substances (Control) Act, against the possession of small amounts of marijuana attempts to prevent a low quantum of harm to society at a very high cost.

The problem is irresponsible drinking not underage drinking

Dear Editor, The news item ‘Ramjattan favours raising alcohol buying age to 21’ (SN, September 17) brings the topic of alcohol consumption in Guyana into focus.

Issue had nothing to do with controlling the use of the Region Two Chairman’s vehicle by the REO

Dear Editor, I have noticed that the Regional Chairman of Region Two in your letters’ column denied misuse of the Region’s vehicle assigned to him (‘It is not for the Region Two REO to determine when the Regional Chairman must use his vehicle’ SN, September 18).

Another great day for WI cricket

Dear Editor, The temperature was 13 degrees at Chester-le-Street, but there was a full house.

Your browser is out-of-date!

Update your browser to view this website correctly.

We built stabroeknews.com using new technology. This makes our website faster, more feature rich and easier to use for 95% of our readers.
Unfortunately, your browser does not support some of these technologies. Click the button below and choose a modern browser to receive our intended user experience.

Update my browser now

×