Dear Editor,
Thank you for the opportunity to respond to Mr. David Mortley’s letter published in the May 9, 2017, edition of the Guyana Times newspaper and captioned, `God, please help the poor in Guyana.’ The Guyana Post Office Corporation (GPOC) appreciates the feedback provided and apologises for any inconvenience experienced.
In his letter, Mr. Mortley asked, “Why are GPOC staff not trained in the methods of communication? Why couldn’t someone say to us from the beginning that cash was not available…?”
It is imperative to mention that the Corporation’s policy mandates all staff members to treat our pensioners and customers in a courteous and professional manner. This policy is further emphasized during our customer relations training. GPOC remains committed to ensuring that all customers are courteously served at the least inconvenience.
Customers with feedback are encouraged to contact the Customer Services Department on telephone number 226-3127 or email customercare@guypost.gy.
Yours faithfully,
Telesha A. Whyte
Public Relations Officer
Guyana Post Office Corporation
