The Ministry of Tourism, Industry and Commerce today said that it is gravely concerned about recent flight cancellations by American Airlines.
“On average 44% of AA flights from Guyana over the last six months have been delayed. Additionally, an average of two flights monthly have been cancelled. The Government of Guyana has received numerous complaints about the manner in which customers are treated when there are cancellations”, the ministry said in a statement.
It added: “While the ministry is appreciative of the fact the AA continues to serve the Guyana route, this quality of service is untenable and not in keeping with government’s business, tourism and developmental agenda”.
The statement said that the Government supports AA operating in Guyana but stresses that poor treatment of passengers is unacceptable.
Passengers who have been experiencing difficulties receiving refunds for flight cancellations are asked to file official complaints with the Competition and Consumer Affairs Commission so that their issues may be formally addressed, the statement added.
