Dear Editor,
It is with utter frustration I am penning this letter. Despite numerous letters being published about the attitude and service of GT&T, we are still waiting for an answer or better service.
I normally use the 24-hour mobile internet service and after subscribing to it on the evening of Tuesday, 28th May, I tried using it around 6.30am on the following day. I was greeted with the sign, “A communication failure has occurred. The server may be busy, please try again later. If the problem persists contact your service provider.”
I kept trying over and over until I finally got through, only to learn from the operator that I have already used up my data that had been allocated for the twenty-four hours. Although I explained that it’s the same usage I had in previous instances when I got the full twenty-four hour service and that I don’t download anything, the operator bluntly told me that there is nothing she could do. In other instances, they would encounter problems which would cause the services to be disrupted, and when they rectify the problem, they would not give you back the time lost.
Editor, as mentioned earlier in letters written by myself and others, it is unreasonable for us to be paying our hard-earned dollars for service and we are not getting the service that we are paying for. GT&T sees fit to send text messages about their promotions, billing, payments, etc, but they are under the impression that they don’t owe us an explanation or apology for their incompetent service which we are paying for. If they don’t improve their service I will be seeking advice from a lawyer to explore the possibility of taking legal action against them.
Yours faithfully,
Sahadeo Bates
