Jamaica call centre to employ 1,000

(Jamaica Observer) One thousand jobs will be created when the Convergys Corporation opens its first call centre in Jamaica next year, Dr Christopher Tufton, the minister of industry, investment and commerce, announced on Wednesday at a press briefing in Kingston.

“This new investment is here because of the professional facilitation efforts of Jampro, a key agency of the ministry, working in partnership with a number of other agencies as well as the HEART Trust/NTA, to make it a reality,” Tufton said. “This did not come easy. We currently operate in a very difficult global environment; Jampro did a great job in presenting a compelling value proposition to these investors.”

Convergys is a leader in integrated billing and is one of the largest agent-assisted customer service companies in the world, employing approximately 70,000 people.

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