Dear Editor,
I have a grouse to air with Stabroek TV Inc, the local distributor of DIRECTV in Guyana. I do not believe they are keeping accurate records. A hefty invoice was sent to my e- mail in January stating that I owed the service. Knowing that I was making my regular payments through Republic Bank in New Amsterdam ever since I joined the service at the end of April last year, I telephoned Stabroek TV Inc and related this. I have two receivers. And I joined SportsMax in November.
When I call, I would normally speak to different persons. I do not know if the staff is changed regularly there.
They insisted that I owed the huge amount so I decided to gather the copies of my receipts that I collected from the bank.
In February, I was hearing the same song and dance that I had arrears with the company.
My service however remained on but I kept seeing a disconnection notice message non-stop at the bottom of the screen. I personally visited Stabroek TV Inc office at Robb Street on March 1, 2012 and sat down and sorted out the matter. I carried all my receipts and we went through month by month. The attendant took one of the receipts I had brought since her records did not show it. She made a photocopy of it and kept it. She said everything was okay and I left.
Earlier this week, I made another payment of $31, 400 for February and March. I faxed the receipt to Georgetown shortly after and they confirmed as having received it. A few hours later that day, my service was disconnected.
They had previously disconnected the second receiver two weeks ago, for what I do not know. So, currently I am without the service, even though my payments are up-to-date. I telephoned the office and they gave me all assurances that the service will be re- connected by yesterday since disconnection went through before I had made the payment—bull! Yesterday, the service was still not turned back on and I called them again.
They had a different tune to sing now. Now, they said I still owed them, for which month I do not know. I have all my receipts to show, and I went personally to them and showed them this a few weeks ago. They want me to visit the office with the receipts again. No way! Their records are wrong.
We pay some of the highest rates to see satellite TV in the form of DIRECTV than most parts of the world. It’s a pity that Guyana, especially Berbice does not have stiff competition with other cable TV operators.
I don’t know when Movie Star will come to Berbice. I see Aiden Media offering IPTV service and it is being offered in Berbice and the quality seems very good and much more affordable than Stabroek TV.
Yours faithfully,
(Name and address
supplied)
