Dear Editor,
Although my telephone bills have not being deducted yet from the system, I was very satisfied with the way the matter was dealt with by Ms Allison Parker and Ms Isaacs at the head office in Georgetown. These two ladies took their time over two hours on the telephone to go through my five months of paid bills and found all in their system.
I was amazed how the staff at Anna Regina, Essequibo Coast, couldn’t deduct these bills, which have caused embarrassment as well as loss of time and money not just to myself but also to GT&T. What I observed at this branch office is that there is no supervision of staff and everyone seems to be doing their own thing. When customers go there to transact business and query their paid and unpaid bills, the clerks do not have the time and patience to go through the bills.
The staff are very lackadaisical in performing their duties, and the management of GT&T should look into the functioning of this office. Many customers from the outlying areas, like Charity and Supenaam, spend a lot of money for meals and transportation and when they arrive at the office they are left dissatisfied because the system is down with blackouts. GT&T is an international and well-recognized company and can afford a standby generator set, like Caricom Rice Mills Ltd, to keep their business going 24/7 a day.
Had it not been for Stabroek News, I would have lost my $ 9.000 and more. Ms Parker was so generous, she credited me the money I used to make calls on my cell phone to Georgetown and the branch office on the day my service was disrupted. Finding out how to ensure employees show customers care and courtesy is one of the greatest challenges for employers in the 21st century.
Yours faithfully,
Mohamed Khan
