GWI starts monthly billing

The Guyana Water Incorporated (GWI) has launched a monthly billing programme in order to reduce losses it has racked up due to customers being in arrears under the current quarterly billing system, including $1.4 billion so far for this year.

The monthly billing for metered customers will begin from this month, while it will be launched for unmetered customers next year, company officials announced at a news conference yesterday.

GWI’s Finance Director Jaigopaul Ram said that the company’s current cash collection capacity was functional at around 70% and it is aiming for a 5% increase by the end of the year.

He said that a more aggressive and active billing and payment system, implemented on a monthly cycle, would see to the increase.

Of the over 170,000 customers in the company’s database, approximately 130,000 are active and of those GWI estimates that 50% are currently in arrears. For 2014 alone, over 10,000 customers have been disconnected.

According to the Customer Services Manager Jeanette Thomas, the company currently has up to seven business days to reconnect customers who have been disconnected but tries to send reconnection crews within three days.

While acknowledging that illegal reconnections were problematic, Thomas said that from her estimation only about 5% of customers perform illegal reconnections. She noted that customers who illegally reconnect are tampering with the water supply, which puts others on the network in harm’s way.

She noted that GWI has hired more staff to adequately assist in the monthly billing and monitoring. Thomas said that countrywide there are approximately 48 meter readers and 70,000 customers utilising meters.

Thomas noted that the monthly billing is also intended to reduce the instances of estimated billing.

She called for customers to ensure the access to their meters or estimated billing is likely to continue. She said that the monthly cycle will result in more of a routine so customers will know when the readers are to be in their area.

Bills will be generated on a 30-day cycle and customers will have up to a week to make payments. The company noted that the new programme is to provide a more consistent system that aligns with the other major utilities.

 

Comments  

Businessman shot in daylight robbery on Irving St

An East Bank Demerara businessman was on Monday afternoon shot and robbed of an undisclosed amount of cash and valuables after he was attacked by two gunmen while at the traffic light on Irving Street, Georgetown.

Design contracts signed for sanitary landfills at Bartica, Linden, Mahdia

Design contracts for sanitary landfills were yesterday signed by the Ministry of Communities for Bartica, Linden and Mahdia.

Woman sought over fatal stabbing of partner at Dredge Creek

The police are looking for a North West District woman who is believed to have fatally stabbed her common-law husband in the Upper Pomeroon.

Kitty woman was found with ganja in pillow during raid

A Kitty woman is now a remanded prisoner after she was charged with possession of cannabis, which police say she tried to hide in a pillow during a raid.

Procurement board silent on contract to controversial T&T company

The National Procurement and Tender Administration Board (NPTAB) was mum yesterday on the recent awarding of a US$154,154 contract to Trinidadian company, Western Scienti-fic, which was accused earlier this year of delivering expired or nearly expired drugs to the Ministry of Public Health.

Your browser is out-of-date!

Update your browser to view this website correctly.

We built stabroeknews.com using new technology. This makes our website faster, more feature rich and easier to use for 95% of our readers.
Unfortunately, your browser does not support some of these technologies. Click the button below and choose a modern browser to receive our intended user experience.

Update my browser now

×