Digicel has rejected claims by the Guyana Telephone and Telegraph (GTT) that programming issues on Digicel’s network is responsible for GTT customers not receiving text messages from Digicel.
Digicel yesterday said it noted with disappointment the statement made by GT&T to the press on this issue on Saturday.
“Digicel categorically denies this claim. In truth, the respective technical teams of both Digicel and GTT have been in continuous discussions in relation to this issue and both teams continue to work to find a solution”, Digicel said.
Gregory Dean, CEO of Digicel Guyana, commented; “Digicel’s only interest is in having a fully functioning service.
We firmly believe that, in the interests of customer, our joint efforts should be focused on finding an effective solution within the shortest time possible.”
It added that the timing of this latest outburst by GTT coincides with the July deadline for the ending of the telecommunications monopoly in Guyana – a deadline which has already passed.
“Most stakeholders in Guyana, including Digicel, are eagerly awaiting the overdue liberalisation of the sector so we would question who or what could possibly be causing the delay?” Digicel asked.