Dear Editor,
It has been over a month since Republic Bank (Guyana) did an ‘upgrade’ on their services. From my experience, the senior management officials clearly didn’t consult the employees who do the bulk of the work (the ones who have to painstakingly fill out countless paperwork, double check with supervisors, advise and help customers, and deal with complaints or go through suggestions from the improvement box).
What a horrendous experience it is for anyone who values their time to perform any single transaction in any one of their branches. Customers are frustrated, employees are frustrated – in the meanwhile, senior management are in the back away from all the chaos that they seem to think will sort itself out by the middle of this month.
I shudder to think how many human hours have been completely wasted in Republic Bank over the past month due to the pure incompetence and callousness of those who sit in the background, not listening to floor supervisors’ suggestions, not listening to customers.
Only this week I picked a number at their Water Street branch to wait for four hours, only to be assisted after complaining to a floor supervisor.
They’re understaffed, and the employees are overworked – Republic Bank has no consideration or mercy for their employees or clients, and I’m interested to know if this is the way they treat their customers in other countries, or is it just Guyana?
My suggestion to the ‘bosses’ who make decisions: listen to the suggestions of floor supervisors, tellers, security – they will have simple solutions you can implement to make your services more efficient.
Republic Bank needs to stop wasting people’s time!
Yours faithfully,
Darrell Carpenay
