Demerara Bank Limited yesterday announced a cloud computing partnership which it said will speed up transactions among other things.
In a statement, the Bank said it is leading the way in transforming the banking landscape of Guyana, with a strong emphasis on customer convenience and satisfaction. As part of its transformation it says it has formed a strategic partnership with Salesforce, a leader in Customer Relationship Management and cloud computing solutions.
Komal Samaroo, Chairman of the Board, emphasized the critical role that this partnership plays, stating “this investment will reduce downtime and allow for faster transaction processing while ensuring security and reliability of our services”. Customers are expected to see the benefits in the new year, where they will have the convenience of submitting their application for new accounts, loans or credit cards online and track the status of their applications.
The online platform is geared towards becoming the accepted method of payment as more customers prefer digital channels for banking transactions, the statement said.
Demerara Bank will also be expanding its ATM fleet in the new year to include additional machines at high-traffic and new locations.
“These machines designed with customers in mind, feature user-friendly interfaces coupled with improved functionality and security such as cash recycling and simple & secure deposits will provide a hassle-free and safe banking experience”, the statement added.
Pravinchandra Dave, the bank’s Chief Executive Officer, reiterated that the bank remains dedicated to achieving excellence in every aspect of its operations and is fully dedicated to ensuring a smooth transition for customers throughout this journey. He added that the Bank is set to unveil a range of new interfaces including mobile banking.
