Where is Marriott going to find five-star staff?

The Guyana Marriott is slated for an official August opening, however sources have ventured that this date is likely to be pushed back further to October. Meanwhile, the five-star hotel is yet to commence the hiring of staff.

To date there have been no advertisements in the local media as regards hiring staff. Observers have wondered how the hotel will provide five-star service if it is yet to hire, let alone train personnel.

President of the Tourism and Hospitality Associa-tion of Guyana Kit Nascimento told Stabroek News that he understood the potential challenge for the Marriott in hiring competent staff that will have the ability to provide five-star service.

The still to be completed Marriott Hotel (Stabroek News file photo)
The still to be completed Marriott Hotel (Stabroek News file photo)

He said “I doubt that the Marriott will do anything to undermine their international reputation… they will meet those requirements or they may not open until they do.” Nascimento said the Marriott project was “desirable” and definitely a necessity if Guyana wanted to move further into developing an extensive tourism sector.

He did concede that customer service has remained a consistent challenge in Guyana across various industries, but especially the service and tourism sectors. “It is an ongoing challenge. It is a challenge that we all have to meet,” he said in relation to training and hiring staff and transforming customer service across the board.

With regard to the Marriott, Nascimento said there would be need to make provisions and arrangements to ensure that staffing needs were met and at the level that would deem it a five-star experience for customers staying at the hotel when it does open. He said that the hotel has appointed a general manager and management would already be putting measures in place to meet the demands of the hotel.

He said that prior to local staff being brought on the Marriott could potentially be hiring from overseas or bringing persons from other locations to facilitate training. But with just over a month until the planned opening the latter option seems to be cutting it right down to the wire.

The former option of outsourcing work, even in the interim, goes against what was promoted as one of the selling points of the Marriot by the government – that more than 250 jobs were to be created for Guyanese.

While according to Nascimento, hiring overseas personnel to conduct training in the beginning stages was nothing out of the ordinary, there is a general consensus in the industry that vigorous training could take up to six months to meet the demands of a five-star hotel.

Director of Ariantze Hotel Sidewalk Café and Jazz Club Cathy Hughes said that prior to the Marriott management making official statements it is not clear how it has been proceeding in terms of training and hiring of staff. “In Guyana training has always been an issue and the art of training is expensive,” she said.

Hughes noted that the Marriott was an established brand and it was more than likely that training would be done in-house and that the company philosophy would be the determining factor in how it proceeds with hiring and training.

She said that like all hotels it will cater to its market and the business traveller with a company allowance that will cater for a US$200 a night room will have a different experience expectation than the backpacker who is likely to have a less established budget.

Hughes stated that for the Marriott it will have the backing of its brand.

However, this can be both a positive and a negative as customers will be expecting a level of service that many in Guyana have too often complained has never been achieved.

Head of Atlantic Hotel Inc, the special company that was established to run the Marriott project, Winston Brassington, had previously stated that Marriott General Manager Roberto Grisi would soon be permanently residing in Guyana and staffing concerns would be addressed shortly.

Latest in Local News

default placeholder

Stealth flight plane grounded in Anguilla

One of two planes that left Guyana illegally under the cover of darkness on Saturday has been given clearance to leave Anguilla and the other was grounded in the British overseas territory, Minister of Public Infrastructure David Patterson has said.

The remains of the home Satesh Jagmohan was occupying when tragedy struck

De Willem teen burns to death in house fire

A 19-year-old labourer perished in a mysterious fire which destroyed a two-bedroom house in the De Willem, West Coast Demerara (WCD) squatting area on Saturday night.

default placeholder

ExxonMobil set to drill more oil wells

American oil firm ExxonMobil will be drilling more wells after an appraisal well confirmed the presence of a significant deposit of oil in the location close to where the first well was drilled.

default placeholder

Implement anti-discrimination laws quickly – outgoing US Embassy Deputy

It is important that Guyana move quickly to enact anti-discrimination laws as discrimination and homophobia “is a very real problem” for the Lesbian, Gay, Bisexual and Transgender (LBGT) community here, outgoing Deputy Chief of Mission at the US Embassy here, Bryan Hunt has said.

Ishaan Caines

Coverden cop dies in Bamia accident

A police rank died on Saturday afternoon after he lost control of the car he was driving and it flipped over in the vicinity of the Bamia Creek on the Linden/Soesdyke highway.

A section of the gathering (Ministry of the Presidency photo)

Protected zones to be set up in all 10 regions

President David Granger on Friday said that protected areas will be established in all 10 regions of the country. The Ministry of the Presidency said in a release on Saturday that he was speaking at the Tourism and Hospitality Association of Guyana’s (THAG) President’s Awards Ceremony 2016.

default placeholder

GPL invites bids for 11 MW Anna Regina plant

The Guyana Power and Light is inviting bids for the construction of an 11 MW plant at Anna Regina on the Essequibo Coast and one for 5.5 MW at Canefield on the East Berbice.

default placeholder

Waste management soaking up BV/Triumph NDC funds

Waste management is taking up over 50% of the revenues of the Beterverwagting /Triumph Neighbourhood Democratic Council (NDC) and councillors who were elected at historic local government polls are now confronting problems which have led to frustration with one already contemplating resignation.

Comments

About these comments

The comments section is intended to provide a forum for reasoned and reasonable debate on the newspaper's content and is an extension of the newspaper and what it has become well known for over its history: accuracy, balance and fairness. We reserve the right to edit or delete comments which contain attacks on other users, slander, coarse language and profanity, and gratuitous and incendiary references to race and ethnicity.

Stay updated! Follow Stabroek News on Facebook or Twitter.

Get the day's headlines from SN in your inbox every morning: