Dear Editor,
It’s now been three weeks and I am yet to receive a refund for an all-inclusive ticket I paid for a trip to Punta Cana, Dominican Republic (Reservation #115679).
Unfortunately, the first time I decided to fly with another carrier besides Caribbean Airlines, I got caught up in a fiasco with the flight being delayed with no certainty about when it was going to leave. As such, I resorted to requesting a refund, which, I was informed, would take seven days to process. This is bearing in mind that Travel Span was not the least interested in the connecting flight I had for my return trip with another carrier which was already booked.
After not making any progress at the local office in Guyana, I decided to dispatch emails to their customerservice@travelspan.com and accounts@travelspan.com but that was a useless exercise as I am still to receive my $104,500 or any sort of feedback. This is even after there was a full-page release from the airline trying to justify their sloppy service and indicating that refunds were being paid.
It’s unfortunate that many businesses don’t realize that when something goes wrong it is the opportune time to step up their game in customer service and win back the customer. Instead, they do quite the opposite with their inaction, non-responsive behaviour and/or sketchy responses.
Yours faithfully,
(Name and address provided)
