Dear Editor,
As I was sitting, awaiting my turn in a Guyana Power & Light commercial office, something struck me. There were two cashier counters but only one was operational. Similarly, there were two booths for handling customers’ queries and checking their bills, but again, only one had an attendant.
Then another thing struck me. This was the trend at most, if not all places which deal with persons, especially if a service is required. So many places which persons frequent on a regular basis have several booths or windows; however, there are never customer attendants at all of them.
We are familiar with the phrases: “next window”, “closed”, “next teller please”, and the famous one which is found at all of the post offices countrywide, “next wicket please”. Commercial banks, utility companies’ commercial offices (GPL, GT&T), post offices, and other places which deal with the public need to step up to the plate, and deal with customers as they enter their premises. This would prevent a ‘build- up’ of people. It has to do with being efficient. People who visit these places don’t have the entire day to spend waiting for those services. Time is precious.
Yours faithfully,
Leon Jameson Suseran
