Dear Editor,
On August 10, 2009, my faithful mobile phone ceased to respond to everyday expectations. These occasions make one aware of the importance of communications and the need for instruments to facilitate this. I am not one of the people in government, business, the media, etc, but my phone keeps me functioning and helps me meet targets. I had one option and that was to secure a new phone, so I went to a CellLink outlet at Parika to make my purchase. I had a hard decision to make between the servers and decided on GT&T. It was exciting looking at the instruments on display and deciding on the one I needed to purchase. I was full of joy and excitement looking at my instrument, I walked out of the store anxious to make it work, when suddenly, I realised that I had not been given a manual or an earphone, so I rushed back to the sales clerk and stated my case.
I was told that they did not sell the type of phone I had purchased with a manual or earphone as it was not that sophisticated. I needed a phone so I walked out of the store and later downloaded the manual.
What is this? I can say this is not a good business strategy for GT&T or its associates, who bring these instruments in. I made a present of a Coral 100 phone to a friend; it costed me $3,500 and with that I was given a manual and all accessories. I hope the management of this outlet reads this letter and presents me with my booklet and earpiece; I cannot listen to the radio and need to do so.
What is happening to our businesses? They are slowly degenerating. I am certain that the executives of GT&T and CellLink will not be pleased. Let us move Guyana forward and not retrogress.
Yours faithfully,
Ashton Simon
