Dear Editor,
What must the public do? I have been having problems with GT&T ever since I signed up for the DSL service. I have been paying the bills now for almost six months and the accumulated time I have been inconvenienced amounts to over two months. I think that I should be reimbursed, or be given a two-month free service. I truly deserve it. Let me hastily add that a resident from Subryanville told me that the residents there had a problem for a three-day stretch. This is very unacceptable.
Now DSL internet service has been down since Friday, September 8, and I am yet to get my problem solved. I was told that the telephone line may be faulty. Editor, I have called 225-1315; 226-0122; 097; 0801; 0488 and maybe a few others and all I get is, “Your call is important to us. Please hold.” I hold interminably and then I get cut off. I was able to speak with a representative on only two single occasions, and the ‘fluff’ delivered was the same. So I am left with a strong feeling that I have to convey.
GT& T just does not know what it is doing. I also believe that it should reimburse for inadequate delivery of services. There is this word that the staff all know quite well the company’s shortcomings but they have to seek to do a good PR job. Listen, Editor, I think the company should come out and just be honest. Maybe too much was bitten off.
I await a response and a refund.
Yours faithfully,
R Singh
Editor’s note
We are sending a copy of this letter to Ms Allison Parker, PRO of GT&T for any comment she might wish to make.
