Dear Editor,
On the afternoon of 10th September, from 15:30hrs to 16:30hrs I made several attempts to get Customer Services Manager, Charlene Profitt to clear an issue, in which she wrote to the undersigned.
After several calls and frustration of the voice answering system, with the voice saying the mail box is full, I finally got an answer, when the call was transferred. It appears that the person picked up and just hanged up. Then it rang again and went back to the first speaker.
She tried again, and went to find out but in the end appeared to be trying to give me an unrealistic answer. Getting tired and annoyed and fatigued, I said forget it.
Then on the following day, 11th September, at about 11:20hrs I tried again, and this time no answer, and again and again. So the dragonish bureaucracy seems to be still sleeping despite so many attempts by the Chief Executive Officer and the Hon. Prime Minister and his office.
As a result, a matter that could have been settled over the phone will force us to waste time, to go into GPL, use fuel, work a vehicle and disrupt our management. These little things in any business or corporation, Government or Private, cause the waste of time and resources. Even if one had to go in, at least the air could have been cleared.
I have spoken to many about this telephone madness at GPL, and they all say it is a useless system. Then the usual curses and lamentations would result in the conversation, of course all directed to the CEO of GPL, which is unfair for usually it is the Middle Management who do not see that systems created by Senior Management are maintained.
This writer is a well-wisher and supporter of GPL, and would like to see it evolve into a professional and dynamic institution. Please make sure the machine system works or people are able to handle telephone calls at GPL, as we grow in technology and its usage.
Yours faithfully,
Roshan Khan
