GPL using WhatsApp to take customer reports

Customers can now submit queries and emergency reports to the Guyana Power and Light Incorporated (GPL) using WhatsApp Messenger.

“You can WhatsApp your queries, your report or your emergency to us and you will receive a reference number just as if you had called in. It will be actioned by our emergency crew in the same manner as if you called in free,” GPL’s Divisional Director of Commercial Services Rhonda La Fargue told the Department of Public Information (DPI).

DPI said reports can be made by sending WhatsApp messages to 608-9090.

La Fargue is reported as saying that the introduction of the service is in keeping with the utility company’s embrace of technology to meet the needs of its customers.

“We have a number of customer-friendly applications that you can use. We have a 24-hour call centre that you can call in if you have an emergency report. The number is 226-2600 you dial extension 1 for an emergency,” she added.

The company also allows customers to text a combination of their Account number and Client number to telephone 624-0400 or 608-8400 to get their Current Bill Amount and Due Date, as well as their Last Payment Amount and Last Payment Date.

Additionally, GPL’s WhatsApp meter-reading feature allows customers to take a picture of their meter on the read date and send it to the company as an actual reading. However, access to the meter must be granted within three (3) months for verification. The number for WhatsApp meter-read is 608-8575.

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