Dear Editor,
They call it Customer Services. But the latter named seem normally incapable of providing answers to a complaint. This reader has to sympathise totally with the letter writer in SN of August 05, about the customer disservice at GTT. In the instant case, a bill has been submitted for payment in relation to a numbered instrument that was never installed. The related complaint addressed to the Chief Executive more than a year ago was totally ignored. Now GTT has produced a bill unrelated to the only numbered instrument that has been installed for more than ten years. This is a remarkable instance of ‘offline service’ – to the extent that the total charge is no longer supported by details of the calls made on what is in fact a land line. Surely this is subject to auditing. How many calls, for how long, to where? Surely by now the technology in operation, as well as the operators, would have been fully vaccinated against such pandemic malfunctions. What we have is more than a disservice. It is an accounting concoction that invites the attention of auditors.
Sincerely,
Senior Citizen
