Eureka Medical Laboratories (EML) has taken its services another step forward into the digital realm with the launching of its Online Patient Portal.
The launch, which took place on Tuesday, December 7, is part of its “quest to ensure continuous, efficient and reliable medical services to all,” the company announced in a release.
The new portal, which was officially introduced to clients and stakeholders by way of a Zoom launch, allows patients who use EML’s services to view their results online. It can be accessed 24/7.
According to the release, the Board of Directors and Management of EML implemented the feature on the company’s website in recognition of the need for clients’ test results to be conveniently accessible.
In his remarks during the launching event, Chief Executive Officer (CEO) of EML Andrew Boyle stated that the new portal not only allows for quick and convenient access to test results, but is also highly confidential.
He explained that the portal is protected by cyber security technology that guards against any external threats.
“Eureka continues to stay ahead of its competitors by not only offering quality, reliable and caring medical services, but those that you can access easily,” Boyle declared.
In addition, he boasted that the system allows patients to access results for tests conducted up to 20 years ago or more. “Once it’s in the system, you should be able to access all of those results and in that case, you can compare your PSA or cholesterol levels over the years to see how things would have evolved.”
According to Laboratory Manager Nazara Roach, EML is now the first medical lab in Guyana to introduce an online patient portal that can be accessed 24/7.
EML’s Marketing Manager Latoya Croker, who gave a detailed presentation on how to sign up for the portal, explained that patients must first register using their email address given to EML when they go to make an appointment or conduct a test. The patient will then be sent a link for verification, after which he/she would need to set a password to begin viewing their results.
Croker, however, noted that in some cases, a patient may not see their information on the portal right away. “So you might want to know, ‘what if I don’t see my results on the portal?’ Now, that can mean that your results may be critical and we would have to speak with you before releasing the results on the portal. For example if it’s an HIV or a positive test result of some kind, our technicians would reach out to you first before uploading the results onto the system,” the Marketing Manager explained.
The Patient Portal is currently live and can be accessed at www.eurekalabgy.com. All results are available for download in PDF format. However, hard copies will still be made available to patients upon request.
The feature is currently available at Eureka’s Georgetown and Berbice branches, and the company is moving to expand this service to its other offices countrywide.
Stakeholders in attendance at the online launch, praised EML for its initiative, noting that it will greatly evolve the way medical results are issued and accessed in Guyana, the release added.
