Online communication should be prioritised as the most urgent of reinvention for the NIS

Dear Editor,

The National Insurance Scheme was established 1969, a forerunner to comparable schemes in the Caribbean which a Guyana leadership team helped to build. Unlike the professional standard of management now obtaining in those sister territories, Guyana’s does not benefit from similar technical skills – certainly not sought through published advertisement. Its organisational structure is generally unclear to the flood of enquirers, notwithstanding the many telephone numbers – which make one reinvention urgently necessary that is better online communication. One agrees totally with the Senior Minister responsible for Finance that there is need for ‘reinvention’ of the institution after more than five decades – an age when few organisations can pretend to be able to ‘reinvent’ themselves – particularly, in this instance, to cope with the plethora of complaints, published and unpublished.

Sincerely,

E.B John