Over 15,000 jobs in the BPO sector are expected to be created in Region Five with the construction of two call-centres.
The Department of Public Information (DPI) in a release yesterday announced that the Ministry of Housing and Water through the Central Housing and Planning Authority, had issued invitations for bids for the construction of two brand-new call centres in Mahaicony and Hope Town in Region Five.
According to the release, these centres will be vital communication hubs, enhancing public access to essential services. Eligible bidders are requested to submit their bids (one hard copy and two electronic copies) by January 3, 2024, to the Chairman of the National Procurement and Tender Administration Board (NPTAB) and must meet all requirements, including bid security.
It was further stated that bidding will be conducted through the National Competitive Bidding (NCB) Procedures as specified in the Procurement Act 2003.
The DPI noted that the government considers this to be a booming sector and as such aims to create over 15,000 jobs across the country by 2025, driving economic growth and local opportunities. It posited that with its ideal location near the Americas, favourable time zone, and educated young workforce, Guyana is becoming a magnet for BPO companies seeking a competitive edge.
Studies in several regions including Regions Two, Three, Five, Six and Ten, conducted by the Guyana Office for Investment to assess the region’s potential for the expansion of BPO outlets have been rewarded with positive findings. As such the government is undertaking the construction of call centres nationwide
BPO stand for business process outsourcing, which is when companies outsource business processes to a third-party or external company. The primary goal is to cut costs, free up time, and focus on core aspects of the business.
The DPI added that the government’s focus on ICT development, education, and telecommunications reform is showing results with residents of Linden, Berbice, and Essequibo enjoying greater access to affordable internet.
