Dear Editor,
I write in response to a letter published in your newspaper on August 5, 2021 under the caption ‘Our major ISP is fumbling around, only competition will wake GTT’ by Sandra Khan. First, I would like to thank her for bringing this issue to our attention and noting some of the avenues we are currently exploring to better our service. At GTT we have been listening carefully to our customers’ needs and complaints, acting on them where we need to improve.
I can confirm that her issue has been resolved by our team. We also made personal contact with Ms. Khan to ensure that her service was connected and working to her expectations. We are working to better improve our processes in line with our new company mission, to pivot GTT to become a 21st century customer centric organisation. We commit to meeting our Together We Rise promises to reliably connect our customers, strengthen our community, and innovate for all in our country.
Sincerely,
Eshwar Thakurdin
Chief Operations Officer
Home & Fixed Services, GTT
