Dear Editor,
I have always been one of those who strongly encouraged industry and investment across our economic sectors, whether banking, animal husbandry or otherwise, as a means of increasing output, lowering costs and increasing efficiency, with greater benefits for customers. One of the sectors which remains severely challenged in this area, and could do with an immensely greater number and more efficient players, is the shipping sub-sector which attempts to offer cheap, convenient shipping of small items for customers. My last and most recent frustration with shipping agent, FreightLink Express and most frustrating issue with FreightLink is that Fedex delivered a package to their Miami warehouse since Friday, July 14, 2023 at 4:05PM (Tracking Number: 781022730190 – Item was shown as delivered on Saturday July 15, 2023) and even after numerous emails advising about this item, and fully ten days after being delivered to their warehouse, they still can’t find the item in their system, and they can’t confirm that they have received the item.
A few other packages delivered over the weekend of July 15-16 were unable to make it on either of their Monday or Wednesday flights last week. I am still waiting for the five or six packages delivered since July 15-16, which they said should be available this Thursday. FreightLink was quick to inform me that my shipping costs were based on the weight of items, but still included volume in their computation, in addition to charges excluding normal duties and VAT which they themselves weren’t willing to spell out at the counter. Persons should seriously consider their alternatives and/or get recommendations from friends or family when bringing in small items from abroad. The last thing they want is to have their package misplaced or delayed as it seems in this case, in addition to deliberately vague shipping charges and staff who don’t know what is going on at their warehouses abroad, and as it relates to simple emails between customers and the company itself, because each customer service person apparently has their own email without access to general email sent by customers. Would I use FreightLink again? Never.
Sincerely,
Craig Sylvester
