Dear Editor,
On Friday I was in the presence of a very distraught Guyanese of 84 years and it galled me, again, how this constituent is disrespected and disregarded, even bullied in this society.
Maybel is visiting home from Canada. She used her international credit card at a city bank last Thursday when it was retained by the machine. Perhaps she was slow in removing it.
When she sought assistance from a bank Rep aka Customer Service Agent, she was advised that she’d have to wait until the machine is cleared. She was told to return in a week (next Thursday).
When she did yesterday another Rep simply told her sorry. There is nothing he could do at that time.
She returned again today and was just shunned. I encountered her on the sidewalk and invited her back to ascertain what exactly transpired.
It turns out that the bank destroys all such cards 3 days after, if not claimed.
Editor, why are banks and firms here placing uninformed, ill-equipped and most times uncouth personnel as Frontline workers?
I summoned the Manager who was too busy to attend to this customer but got a supervisor. Promptly she apologized for the erroneous information given and for the loss of the card after advising that by this time, it surely would have been destroyed. No remorse. No empathy.
Editor, that first misinformation spells gross incompetence and in those circumstances much card fraud occurs.
Why tell the lady return one week when cards are destroyed in less time. Madam Supervisor, showed no inclination to find out who gave the misinformation or to see if by chance this card that indicates it’s someone away from their home who needs access to their funds. For her and her Manager it’s just a card. It’s just an old (dotish) woman.
There should be no room for such backwardness in a progressive society.
Best regards,
(Name and address provided)
